ITServ has combined its domestic and national certified monitoring software, ITOC (IT Operation Center), with the artificial intelligence robot ChatGPT. With this development, ITOC has become the first monitoring software capable of analyzing problems and providing solution suggestions with advanced machine learning models and algorithms that can transmit solutions to problems encountered with ChatGPT, along with artificial intelligence technology. Companies that can now monitor all their technological infrastructure via mobile devices and the portal 24/7 with ITOC can reduce the solution times of critical problems and increase efficiency with ChatGPT’s artificial intelligence integration.

ITServ, the window of companies to technology in Turkey, has combined its domestic and national monitoring software certified product ITOC with the artificial intelligence ChatGPT. With the service that will be used for the first time in Turkey, companies will be able to reduce solution times of critical problems related to their technologies and increase efficiency with ChatGPT’s artificial intelligence integration.

ITServ, which is under the ITGroup, had launched ITOC, its first domestic and national certified software product, last year. ITOC provided the opportunity to monitor technological infrastructure from smartphones, tablets, or computers anytime and anywhere for institutions. ITOC not only detected problems but also resolved them quickly thanks to its 24/7 intervention team.

ITServ announced that it will launch a world-first service by combining ITOC with the artificial intelligence algorithm ChatGPT among infrastructure monitoring software. ChatGPT was modeled by ITServ engineers and integrated with ITOC. With the development, all companies using ITOC will be safer with the new module supported by artificial intelligence and machine learning in the event of a possible anomaly in their IT systems.

ITGroup CEO Mehmet Ertan Erdogan, who stated that they combined artificial intelligence with monitoring software for the first time, explained the process and objectives as follows: “We have been developing our products with machine learning for a while. We developed our new module supported by ChatGPT to help our teams take faster actions in complex and difficult problems. With the work carried out by our engineers, we are launching a service that will enable our business partners to benefit from artificial intelligence as well. We will continue to achieve firsts by using artificial intelligence and machine learning in the future.”

It is offered through a monthly subscription.

ITServ offers the opportunity to use 24/7 monitoring and intervention services through monthly subscription payment methods without the need to purchase a license other than the ownership model with ITOC. ITOC makes a difference especially with its team that follows institutions 24/7 in the operations center.

How does ITOC work?

As soon as the ITOC application is integrated into the company’s system, it immediately detects network, energy, server, storage, climate control, and similar equipment in the company infrastructure. After this detection, it detects possible problems in devices and software in real-time and reports them to relevant managers. In case of possible problems, necessary alarm and notification messages are sent only to the relevant department officials instead of sending notifications to all employees. The operations team of ITOC also provides 24/7 intervention services for institutions. The ITOC application, which allows all these business processes to be managed via Android & iOS compatible mobile devices, provides flexibility to monitor system and network infrastructures from any location and at any time.

Source: (BYZHA) Beyaz Haber Ajansı