Multinet Up, which provides cost-effective expense management services to companies with meal, corporate gift and social assistance cards, fuel, accommodation, and bulk purchasing solutions, won two awards at the Contact Day organized by the Sales Network Community to select the best of the year at Uniq Istanbul. Multinet Up won the “Best Team to Join” award, which is the award for the most desirable company to work for, and the first prize in the Customer Experience category at BoSA (Best of Sales Awards) 2023.
Ali Emre Sever, CEO of Multinet Up, evaluated the company’s activities in the areas of employee experience and customer experience in his statement about Multinet Up’s employee experience and customer experience activities. “In our ecosystem, where we manage one of the largest closed-loop payment infrastructures in our country, we strive to offer a new generation experience to all our stakeholders. While providing important benefits such as operational ease and cost advantage to our corporate customers, we contribute to the satisfaction and well-being of our card users, who are our employees. In order to increase these benefits, we closely monitor the changing dynamics and needs that are constantly differentiated in the face of today’s fast-changing dynamics, and develop solutions to these needs as quickly as possible by developing our organizational processes and channels to reach our customers through new generation technologies. As required by our experience in this field for 24 years and our pioneering position in our industry, we design all our activities with a systematic approach to the concept of ‘experience,’ centering the technology, processes, employee, and customer dimensions of the experience.”
Sever also emphasized the importance of human-centered company policies and stated, “We believe that every step we take as an institution must produce benefit and value. Thanks to this awareness, we develop solutions that make a difference and set the direction for our industry. While doing this, we prioritize the experience and happiness of our employees because we know that success rooted from the inside inevitably reflects outside, and the happiness of employees brings the happiness of customers. We also see technology as an effective tool to improve the experience we offer to our stakeholders. We use artificial intelligence technologies that we have emphasized especially in recent years effectively in our customer experience and marketing activities. For example, we have become the leader in customer experience by integrating technologies such as RPA, IVR, Speech Analytics, Chat Bot, and Chat GPT into our business.”
Source: (BYZHA) Beyaz Haber Ajansı
